Subscription terms

Who provides the service

The Hairdresser’s Diary is a trading name used by Joe Walsh, operating as a self-employed business in Spain. The full operator and contact information is available in the Legal Notice.

The service

The Hairdresser’s Diary provides a private client-record and appointment diary for independent hairdressers and salon professionals. It is supplied for professional and business use. The account holder remains responsible for appointment decisions, professional records, client consent and lawful use of personal information.

Account registration

You must provide accurate registration information and keep your sign-in details secure. An account is for one salon business and must not be shared publicly or used to access another salon's information. Please tell us promptly if you believe your account has been accessed without permission.

14-day free trial

No payment method is required to begin the trial and no charge is made automatically. The trial provides full diary access for 14 days. When it ends, an active paid subscription is required to continue using the diary. Without one, access is locked but the account records remain stored. You can subscribe through the website or, where available, through Google Play in the Android app or Apple in the iPhone app to unlock the same diary again. Store subscriptions are offered only where enabled and available.

Paid subscription

The subscription renews monthly until cancelled. The price shown at checkout is the total recurring subscription price and any applicable tax information is displayed before payment. Website subscriptions are processed by Stripe at £6.99 per month. Google Play subscriptions are £6.99 per month in the UK and €8.99 per month in Spain; any other available region uses the price and currency shown by Google Play before you confirm. An existing subscription may retain its previously agreed price. Apple subscriptions, where available, are £6.99 per month in the UK and €8.99 per month in Spain and Ireland; other regions use the local App Store price shown before purchase. Stripe, Google Play or Apple handles your payment details; The Hairdresser’s Diary does not store complete card numbers. Sign in to your existing diary account before subscribing and do not start a second subscription if that account already has paid access.

Apple subscriptions

Payment is charged to your Apple Account when you confirm a purchase. Apple subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. Renewal is charged within 24 hours before that period ends. You can manage or cancel the subscription in your Apple Account subscription settings. The diary's 14-day no-card trial is managed by our account service, not an App Store introductory offer, and does not automatically become a paid Apple subscription. Apple's standard app licence also applies to the iPhone app.

Cancellation

Cancel a website subscription through the secure Stripe billing portal inside your diary. Cancel a Google Play subscription using the Google account that made the purchase: open Google Play, then Payments and subscriptions → Subscriptions, select The Hairdresser’s Diary and choose Cancel subscription. You can also open Google Play subscriptions. Cancel before the next renewal to prevent another charge. Access normally continues until the end of the current paid period. Cancellation stops future renewals but does not automatically delete your salon records. For an Apple subscription, use the Apple Account that made the purchase and open Apple subscriptions. Uninstalling the app does not cancel a subscription.

Refunds and payment help

For a website payment, contact hello@thehairdressersdiary.com with your account email and payment date. For a Google Play payment, use Google Play’s refund request process or, for an Apple payment, use Apple's refund request process. You can also contact us for help. Refund eligibility depends on the payment provider’s applicable terms and your statutory rights. Cancellation alone does not automatically refund payments already made. Nothing in these terms limits mandatory consumer rights.

Deleting an account

The account holder can permanently delete the account from the privacy controls inside the web diary after confirming the current password, or request deletion through our account deletion page. Account deletion cancels an attached Stripe subscription and removes the salon diary, clients, appointments, visits, loyalty history, photographs and public booking page. This cannot be undone, so you should download any backup you need first. A Google Play subscription must be cancelled separately in Google Play, and an Apple subscription must be cancelled separately through Apple; deleting your account or removing the app does not stop store renewal. Stripe, Google Play, Apple and their service providers may retain payment records required for legal, tax, security or dispute-resolution purposes.

Your salon records

You control the client information added to your diary and are responsible for having a lawful reason to record it. You should obtain any consent required for photographs, allergy details, treatment information or other sensitive notes. Export tools are provided so you can keep a separate copy of important business records.

Data processing terms

When The Hairdresser’s Diary stores client records on your behalf, the separate Data Processing Terms form part of this agreement. They explain our processor responsibilities, security measures, approved service providers, assistance with client rights and what happens to records when the service ends.

Fair use

You must not use the service unlawfully, upload harmful material, attempt to bypass security, interfere with the service, resell access without permission or use the diary to store information unrelated to genuine salon work.

Availability

We work to keep The Hairdresser’s Diary reliable, but maintenance, technical faults and circumstances outside our reasonable control can occasionally interrupt access. We do not promise that the service will always be uninterrupted. Please keep periodic exports of information that is essential to your business.

Liability

The Hairdresser’s Diary is an organisational tool and does not replace professional judgement or legally required salon records. To the fullest extent permitted by law, we are not responsible for indirect business losses or decisions made from information entered by an account holder. Nothing in these terms excludes liability that cannot legally be excluded.

Suspension or closure

We may restrict or close an account where it is used unlawfully, threatens the security of the service, seriously breaches these terms or has an unpaid subscription. Where practical, we will provide notice and an opportunity to export records first.

Changes to these terms

We may update these terms as the service develops or legal requirements change. Material changes will be communicated within the service or by email before they take effect. Continuing to use the service after that date means the updated terms apply.

Governing law and contact

These terms are governed by Spanish law. Any mandatory rights and jurisdiction rules that apply to you remain unaffected. Questions or complaints can be sent to hello@thehairdressersdiary.com. We will aim to respond promptly and resolve concerns informally where possible.

Referral offers

Referral links may identify the person who introduced a subscriber. Referral payments do not increase the subscriber's price unless a separate price or discount is clearly shown at checkout.